✺ Frequently asked questions ✺

  • Helia delivers three core cybersecurity solutions:

    • Cortex (Security Awareness Training – SAT): Employee-focused training to prevent human-factor breaches.

    • Sentinel (Managed Detection & Response – MDR): 24/7 endpoint and network threat monitoring with expert remediation.

    • Forge (Cybersecurity Training – CT): Specialist training for IT teams, compliance officers, and security professionals

  • Yes. The minimum seats are specified below:

    • 20 seats for Cortex.

    • 10 seats for Sentinel.

    • 1 seat for Forge.

  • Yes! We offer a 14-day free trial for all services.

  • Payments are processed via Stripe and accept major credit/debit cards and supported digital wallets. All transactions are encrypted and PCI-compliant.

  • For U.S. clients, a business tax ID is optional unless claiming a state sales tax exemption. Helia currently collects sales tax only in states where required by law.

  • Yes. You can increase or decrease seats during your subscription. Increases are applied immediately with prorated billing, while reductions may take effect at the next billing cycle for managed services to ensure uninterrupted coverage.

  • You can be up and running in less than 48 hours. Our onboarding is fast, simple, and designed for SMBs.

  • All Helia services include phone and email support.